Hamara Publications believes in helping its customers as far as possible, and follows a fair and transparent Refund and Cancellation Policy. Please read the following terms carefully.
1. Order Cancellation
You may request cancellation of an order before it has been dispatched. Once an order has been shipped, it cannot be cancelled.
For pre-order titles, you may cancel at any time before the book is dispatched and receive a full refund.
We reserve the right to cancel an order (for example, if a product is out of stock or a pricing error occurred). In such cases, the full amount paid will be refunded.
2. Damaged or Defective Items
If you receive a product that is damaged in transit, misprinted or defective, please report it to us within 7 days of delivery, along with photographs of the item and packaging.
Once verified, we will arrange a replacement (subject to availability) or a full refund.
3. Incorrect Items
If you receive an item different from what you ordered, please contact us within 7 days of delivery and we will arrange for the correct item to be sent or issue a refund.
4. Non-Returnable Situations
As books are reading material, we do not accept returns or offer refunds for change of mind once a book has been delivered in good condition.
Products returned in a used, customer-damaged or incomplete condition are not eligible for a refund.
5. Refund Process and Timeline
Approved refunds are processed to the original payment method used at the time of purchase.
Refunds are initiated within 2 business days of approval and typically reflect in your account within 5–7 business days, depending on your bank or payment provider (Razorpay / PayPal).
Shipping charges, if any, are non-refundable except where the return is due to our error (a damaged, defective or incorrect item).
6. How to Request a Refund or Cancellation
To request a cancellation, refund or replacement, please contact us with your order number:
