This Shipping & Delivery Policy explains how Hamara Publications (“we”, “us”, “our”) processes, ships and delivers the physical products you order from the website hamarapublications.com (the “Website”). By placing an order, you agree to the terms set out below.
1. Order Processing & Dispatch
Orders for in-stock titles are processed and dispatched within 2–4 business days of successful payment.
Orders are processed on business days (Monday to Saturday, excluding public holidays).
You will receive a confirmation by email once your order has been dispatched.
2. Pre-orders
For titles offered on pre-order, the order will be dispatched on or shortly after the announced release date. Where an order contains both in-stock and pre-order items, the entire order may be shipped together once the pre-order title is available, unless stated otherwise at checkout.
3. Delivery Timelines
Within India: Once dispatched, delivery typically takes 4–8 business days depending on your location and the courier or postal service.
Delivery to remote or non-serviceable pin codes may take additional time.
Delivery timelines are estimates and are not guaranteed, as they depend on third-party courier and postal partners.
4. Shipping Charges
Applicable shipping charges, if any, are calculated and displayed at checkout before you confirm your order.
We may offer free or discounted shipping on select titles or above a stated order value; any such offer will be shown at checkout.
5. Order Tracking
Where the courier partner provides tracking, a tracking reference will be shared with you by email after dispatch. You can use it to follow the status of your shipment.
6. Delays
Occasionally, delivery may be delayed due to factors beyond our control, such as courier disruptions, weather, strikes or regional restrictions. We will make reasonable efforts to keep you informed and to resolve any delay promptly.
7. Data Retention
Please ensure your shipping address and contact details are complete and accurate at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address.
If a shipment is returned to us as undelivered (for example, due to repeated failed delivery attempts or an incorrect address), we will contact you to arrange re-shipment. Additional shipping charges may apply.
8. Damaged or Missing Shipments
If your order arrives damaged, or does not arrive within a reasonable time after the estimated delivery window, please contact us. Damaged, defective or incorrect items are handled in accordance with our Refund & Cancellation Policy.
9. International Shipping
At present we primarily ship within India. If international delivery is available for your order, the applicable timelines, charges and any customs duties or taxes will be shown at checkout or communicated to you before dispatch. Any customs duties, import taxes or fees levied by the destination country are the responsibility of the customer.
10.Contact Us
For any questions about shipping or delivery, please contact us with your order number:
